60 Day Glow Guarantee

We stand behind every Glowumi EyeLift device with our 60-Day Glow Guarantee.

Use your device consistently for 10 minutes daily over a minimum of 14 consecutive days. While many customers notice improvements earlier, visible results may take up to 1 month depending on individual skin type, lifestyle, and consistency of use.

If no visible improvements can be observed within 60 days of delivery, you may be eligible for a full refund.

How To Submit A Glow Guarantee Claim

To submit a claim, please email: hello@glowumi.com

Please include:

  • Your full name
  • Your order number
  • A short explanation of your experience
  • Confirmation that the device was used consistently as directed
  • 8 photos total:
    > 1 clear before photo
    > 7 consecutive daily progress photos with timestamps

Photo Requirements

To help us assess your results fairly and accurately, all submitted photos must:

  • Include visible date and time stamps
  • Clearly show the under-eye area
  • Be taken in similar lighting and angles
  • Be unedited and unfiltered
  • Show visible daily progression across 7 consecutive days
  • Demonstrate consistent use as directed

Claims with incomplete, heavily edited, unclear, or inconsistent documentation may not qualify for approval.

Glow Guarantee Approval Process

Once your claim is reviewed and approved:

  • Glowumi will provide a prepaid return shipping label
  • Your device must be returned before a refund is processed
  • Refunds are issued back to the original payment method after the returned item has been received and inspected

Please allow 5–10 business days for your payment provider to process the refund once approved.

Additional Glow Guarantee Terms

  • Claims must be submitted within 60 days of delivery
  • The guarantee applies only to purchases made directly through Glowumi
  • One Glow Guarantee claim is permitted per household
  • Devices must be returned in good condition and not intentionally damaged, altered, or misused
  • Glowumi reserves the right to decline claims where sufficient documentation is not provided
  • The Glow Guarantee is designed to encourage proper and consistent product use for best results